SHIPMENT AND RETURNS

SHIPMENT AND RETURNS

• Shipment

The Client will receive an order confirmation with an estimated shipping date that will be between three (3) and eight (8) business days. Once stock availability is determined the consumer will receive an updated shipping date. 

The items purchased will be delivered to the shipping address indicated by the Client in the order form via a third party chosen by Signoria. You will receive a shipment tracking number via Email. No shipment can be made to a PO Box. Please contact your local post office on how to have packages delivered to your post office if they offer that service. 

If applicable, the Shipping costs are borne by the client and are displayed separately on the web site order form if applicable.

The terms of delivery shown on the web site and in the order confirmation shall be intended as the usual number of days to dispatch the order.  Deliveries shall be made in any case within 30 days of the order confirmation except in cases of unpredictable events or Force Majeure.

• Right to cancel or to make changes

The Client may cancel his/her order up until the time that it is shipped. Please contact customer service via email at [email protected] or phone (Toll Free - Tel: 800-611-0135 / mon – fri 9:00am - 4:30pm EST) to inquire if you are able to cancel the order. If the order has not been shipped and you still wish to cancel, we will cancel and confirm via email. Refunds for cancellations will be made within 7-10 days of the cancellation date to the original payment method. Once shipped you cannot cancel the order but can return the merchandise according to our “Returns Policy”. 

You cannot make changes to an order.  In case you wish to make a change to an order not yet shipped, we suggest you cancel the order and submit a new order with the changes.

• Refund & Return Policy 

Thank you for your interest in purchasing Signoria Firenze bed linens designed and made in Tuscany, Italy for the past eighty years. If you are not completely satisfied with your purchase, we will gladly issue a refund. Please note the following instructions:

Standard Product Return

• Items need to be returned within 30 days of receipt
• The items need to be returned in the original packaging unused and unlaundered
• We do not accept exchanges but invite you to return unwanted items and make a new purchase
• Items need to be returned to our customer service facility for inspection; please do not return to any retail partner
• Please use the UPS return label that we will send you by e-mail once your return is approved.  There are no return shipping or restocking charges.
• Eligible returns will be refunded, in full including taxes, except for the initial shipping charge (if applicable), to the original payment method within 7-10 business days of receipt of the return.  You will receive an email notifying you of the refund once processed.

• Return Procedure

Registered User

• Enter into your personal area
• Click on My Orders
• Identify the order number you want to return and click on Return 
• Select the items you want to return 
• Select the appropriate response from the drop-down arrows in the box on the right:
• Quantity you want to return for each item you want to return
• Return Reason
• Item Condition
• If desired, you can leave a message and/or attach an image in the designated area
• Read our Return Policy and make a flag in the designated area
• Click on Submit Request

Once you complete the procedure your return request is Pending.

As soon as we verify that the item(s) can be returned we will contact you by e-mail.

If your item(s) qualify for a return we will send you by e-mail the UPS label to be printed and attached to the carton. 

You can then drop the package off at your closest UPS store or book a pick-up.  

Not Registered User

• Click on Make a Return in the Footer section of the website 
• Fill-in the requested information 
• Order Number
• Billing Last Name
• E-mail address or zip code
• Click on Continue
• Select the items you want to return 
• Select the appropriate response from the drop-down arrows in the box on the right:
• Quantity you want to return for each item you want to return
• Return Reason
• Item Condition
• If desired, you can leave a message and/or attach an image in the designated area
• Read our Return Policy and make a flag in the designated area
• Click on Submit Request

Once you complete the procedure your return request is Pending.

As soon as we verify that the item(s) can be returned we will contact you by e-mail.

If your item(s) qualify for a return we will send you by e-mail the UPS label to be printed and attached to the carton.  

You can then drop the package off at your closest UPS store or book a pick-up.  

1. Non-Conforming Product Return (Manufacturing Defect)

Signoria Firenze has been producing bed linens for the past eighty years and takes pride in its craftsmanship and quality control. In the unlikely event of a manufacturing defect, it is important to provide us with the details of what you consider the defect to be. We will offer a full refund for any products with material manufacturing defects. 

Please follow the Return Procedure described in point 4) to insure a prompt resolution. 

Please allow 7-10 days for us to inspect your return. We will contact you by email or phone with the results of our inspection. We shall have sole discretion in determining whether a claimed defect is, in fact, a material manufacturing defect and thus warrants a refund under this policy. Claims for a manufacturing defect must be made within 30 days of receiving the order. 

Contact Information

You may contact us in the following ways:

E-mail:

[email protected]

Toll Free

Tel: 800-611-0135 (mon – fri 9:00am - 4:30pm EST)

Writing:

Signoria di Firenze LLC 

PO Box 757

Windsor, VT 05089 

The offices are closed for the following holidays: