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Customer Service

 


How can I enter my order?

First of all proceed with the registration and create a personal account, where you can save information about the shipping address and payment method. An account expedites the purchase process. If you don’t wish to register you can check out filling in all the required information.
Select the item you wish to order, select the color, size and click the “Add to cart” button.
The total price will include applicable sales/use tax and shipping cost. 




SHIPMENT AND RETURNS

The Client will receive an order confirmation with an estimated shipping date that will be between three (3) and fourteen (14) business days. Once stock availability is determined the consumer will receive an updated shipping date. 

The items purchased will be delivered to the shipping address indicated by the Client in the order form via a third party chosen by Signoria. You will receive a shipment tracking number via Email. No shipment can be made to a PO Box. Please contact your local post office on how to have packages delivered to your post office if they offer that service. 

Shipping costs are borne by the client and are displayed separately on the web site order form.

The terms of delivery shown on the web site and in the order confirmation shall be intended as the usual number of days to dispatch the order.  Deliveries shall be made in any case within 30 days of the order confirmation except in cases of unpredictable events or Force Majeure.

Right to cancel or to make changes

The Client may cancel his/her order up until the time that it is shipped. Please contact customer service via Email or phone to inquire if you are able to cancel the order. If the order has not been shipped and you still wish to cancel we will cancel and confirm via Email. Refunds for cancellations will be made within 7-10 days of the cancellation date to the original payment method. Once shipped you cannot cancel the order but can return the merchandise according to our “Returns Policy”. You cannot make changes to an order.  In case you wish to make a change to an order not yet shipped, we suggest you cancel the order and submit a new order with the changes.

Refund & Return Policy 

Thank you for your interest in purchasing Signoria Firenze bed linens designed and made in Tuscany, Italy for the past eighty years. If you are not completely satisfied with your purchase we will gladly issue a refund. Please note the following instructions:

Standard Product Return

  • Items need to be returned within 30 days of receipt

  • The items need to be returned in the original packaging unused and unlaundered

  • We do not accept exchanges but invite you to return unwanted items and make a new purchase

  • Items need to be returned to our customer service facility for inspection; please do not return to any retail partner

  • Please use the UPS return label that is enclosed for your convenience.  There are no return shipping or restocking charges.

  • Eligible returns will be refunded, in full including taxes, except for the initial shipping charge, to the original payment method within 7-10 business days of receipt of the return.  You will receive an email notifying you of the refund once processed

Return Procedure

- Enter the Signoria E-Commerce site and go to “Returns”

- Fill out the PDF Return form online or download and fill out

  • Order number

  • Billing information

  • Check the appropriate box: return entire order, or, partial return

  • If returning the entire order no need to itemize the items being returned; if a partial return please list the items and quantities

  • Please check the box next to the most appropriate reason for the return

- Email the form to info@signoriausa.com

- You will receive a Return Authorization Number (RA #) and UPS return label in 3-5 days

- Package in the original carton if possible and place of copy of the PDF form in the carton for easy identification and speed of processing the refund

- Place the UPS label on the outside of the carton

Non-Conforming Product Return

Signoria Firenze has been producing bed linens for the past eighty years and takes pride in its craftsmanship and quality control. In the unlikely event of a manufacturing defect it is important to provide us with the details of what you consider the defect to be. Please follow this procedure to insure a prompt resolution. 

Follow the above “Return Procedure” by filling out the PDF form

  • If returning the entire order no need to itemize the items being returned; if a partial return please list the items and quantities

  • Please check the box next to “Damaged” or “Defective” and provide a brief explanation of the damage or defect

  • Email the form to info@signoriausa.com

  • You will receive a Return Authorization Number (RA #) and UPS return label in 3-5 days

  • Package in the original carton if possible and place of copy of the PDF form in the carton for easy identification and speed of processing the claim of damage or defect

  • Place the UPS label on the outside of the carton 

Please allow 7-10 days for us to inspect your return. We will contact you by email or phone with the results of our inspection and an acceptance or denial of your claim

Returns for defect made within 30 days of receiving the order

  • If we agree with your claim we will ask you if you prefer a replacement or a refund

  • If you prefer a refund one will be provided within 7-10 days of the determination

  • If you prefer a replacement we will confirm and advise a ship date via Email

  • If we deny your claim you can convert the claim into a return and we will provide a refund within 7-10 days of the determination

 

Returns for defect made outside of the 30 days return policy

  • If we agree with your claim we will ask you if you prefer a replacement or a refund

  • If you prefer a refund one will be provided within 7-10 days of the determination

  • If you prefer a replacement we will confirm and advise a ship date via Email

  • If we deny your claim we will explain the reasons, and return free of any shipping charge, the merchandise unless you wish not to have the merchandise returned.

Signoria Firenze Return Form 

If you are not completely satisfied with your purchase Signoria will gladly issue a full refund with no return or restocking fees.  If there are any discrepancies with your order please Email: info@signoriausa.com, or call toll free: 800-611-0135 Mon-Fri 9:00am -4:30pm EST. Please note the following:

  • Items need to be returned within 30 days of receipt

  • Items need to be returned in the original packaging unused and unlaundered

  • We do not accept exchanges but invite you to return unwanted items and make a new purchase

  • Items need to be returned to our customer service facility for inspection; please do not return to our warehouse or a retail partner

  • Eligible returns will be refunded in full, except for the original shipping charge, to the original payment method within 7-10 days of receipt of the return.  You will receive an email notifying you of the refund once processed.

  • In the case of a claim for damaged or defective items, please allow 7-10 days to inspect the goods

 

Directions

  1. Fill out the PDF form below on line or download

  2. Email to info@signoriausa.com

  3. You will receive a return authorization # (RA #) and UPS return label via email

  4. Pack in the original carton if possible and adhere the UPS return label

  5. Place a copy of the PDF form in the carton for easy identification and speed of processing the return

 

Billing Information:                               Order #: _________

Name: __________________________

Address: ________________________

State: __________________ZIP: _______    Tel: ___________

Email: __________________________

 

 Return Entire Order (no need to itemize items and quantities)                          

 Partial Return (please itemize items and quantities)

  

Qty               Item Number                        Reason Code    

__________________________________________________________

__________________________________________________________ 

__________________________________________________________

Return Reason Codes:

01  Change of Mind

02  Do not like it (please explain)

____________________________________________

03  Incorrect item(s) (please explain)

____________________________________________

04  Damaged (please explain)

____________________________________________

05  Defective (please explain)

____________________________________

Contact Information

You may contact us in the following ways:

E-mail:

info@signoriausa.com

Toll Free

Tel: 800-611-0135 (mon – fri 9:00am - 4:30pm EST)

Writing:

Signoria Customer Service

6175 NW 153 Street

Suite 223

Miami Lakes, FL 33014

 

The offices are closed for the following holidays:

Holyday

Date

New Year’s Day

January 1

Memorial Day

Last Monday in May

Independence Day

July 4

Labor Day

1st Monday in September

Thanksgiving

3rd Thursday in November plus Friday

Christmas Day

December 25

PAYMENT

The prices of the items chosen are displayed on the site and are subject to changes and updates.  Please check the final price on the checkout page before submitting the order.  The final cost will include product price, state and local taxes where appropriate, and shipping costs. Signoria reserves the right to cancel any order in the case of incorrect pricing or typographical error.

In certain States where Signoria does not collect or remit sales tax, purchases are not exempt from sales taxes and purchasers in those States are required to file the requisite sales or use tax returns and directly pay applicable taxes to the States. Additional information may be found on your State department of revenue website

The payment will be made solely through one of the payment methods indicated which are by several credit card options or PayPal® through the Braintree® payment platform.  In either case, the items ordered will only be confirmed and sent after the consumer’s credit card or PayPal information has been verified and authorized by the bank or PayPal. If, for whatever reason, the payment has not been authorized and confirmed, the order will be automatically cancelled. 

Your credit card is charged upon submitting the order.

For all inquiries and/or assistance, we will be available to assist you Monday through Friday*, 9am – 4.30 pm EST. Please leave a message here or write to info@signoriausa.com or call the toll free 800-611-0135.

*Please note: the offices are closed for the following holidays:

Holiday Date
New Year’s Day January 1
Memorial Day Last Monday in May
Independence Day July 4
Labor Day 1st Monday in September
Thanksgiving 3rd Thursday in November plus Friday
Christmas Day December 25